Terms of Service

Order Status:

Lead times vary depending on items purchased.

Items in stock ship within 24 hours (Monday-Friday).

When we have processed your order, we will send you a confirmation email with delivery information.

Once you have completed entering your address and credit card information press “submit” and an e-mail confirmation will be sent to you. This will have your order number, complete order details and shipping address. Please print this document and save it for your records. If there are any mistakes on this e-mail confirmation, please e-mail us right away at: info@fincatolacasadelhabano.com and please state your order number.  

 

Returns:

Fincato La Casa del Habano wants you to be happy with your purchase.

If you are not satisfied with your item, you may send it back to us within 30 days of receipt for a refund or exchange. No returns or exchanges will be accepted after the 30 days period.

To receive a refund, your item must still be in it’s factory sealed packaging, unopened or tampered with.

All shipping charges including the original cost of delivery will be the responsibility of the customer should you decide to return or exchange an item.  

PLEASE RETURN YOUR ITEM TO:    

Fincato La Casa del Habano di Emiliano Fincato  

Via Colonna Antonina 34  

00186, Roma 

Att.: RETURN

Please Include:a copy of your invoice and your contact information.

Will be accepted returns shipped only by a courier express with tracking system. No change or refund will be possible in case of missed delivery.

 

Damages and Claims:

Please inspect your items before signing the delivery receipt. If damage has been found, please inform the carrier and remark on the delivery paperwork.

Fincato La casa del Habano will not warrant any damage claims that have not been noted at the point of delivery.

You must contact us at e-mail: info[at]fincatolacasadelhabano.com within 24 hours to report damage if any.